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Shipping and Returns




Shipping

We love to ship Priority Mail by the USPS because it's fast, inexpensive for smaller packages, and reliable. We also utilize FedEx Ground for larger packages so we can keep our shipping costs to you as low as possible. We hand package and ship all of our products within 48 hours of receiving an order to ensure your items are as fresh as possible.

If for any reason your product is damaged during shipping, email support@thekombuchashop.com for a free replacement. 

 

International Shipping

We are based in the Madison, Wisconsin, but ship our products all over the world! If you'd like to see how much it would cost to ship your order, you can move through the checkout process to the point in which you enter your shipping address. Shipping prices range by weight and address, so simulating your order is the best way to get a quote! 

  

Easy Returns and Exchanges

If for any reason you are not completely satisfied with one of our products, you can send it back within 30 days. As long as the item is in new condition, we will offer a full refund lest the cost of return shipping. Email support@thekombuchashop.com and we'll get you taken care of.